CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or re-arrange your appointments and to run on time.  We really appreciate you doing the same.

OUR CANCELLATION POLICY

We understand that sometimes you may have to re-arrange an appointment. Please give us at least 48 hour notice, otherwise a cancellation fee of 50% of your treatment will be charged. We will take your payment details at the time of booking. If you have paid a deposit you will loose your deposit for that slot and when rebooking will need to pay in full for your next treatment. To re-arrange or cancel any appointments please call and if no answer do this online. Texting, and social media messages are not always picked up in time and may result in a cancellation fee being charged.

LATENESS

If you are more than 15 minutes late, your appointment will be cancelled and you will need to pay a 50% cancellation fee of your treatment cost and book again.

BOTOX

A non-refundable deposit of £100 is taken which will be taken off your treatment cost on the day of your appointment.

PAYMENT DETAILS

Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:

• The service or treatment you have booked.
• Confirm you are aware of our location and contact details
• The total price of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
• The time and date of the appointment.

DEPOSITS

All deposits are non refundable. So please ensure you are able to attend or have your treatment prior to booking.

Courses & Offers

Any courses or offers booked are to be paid in full. All courses and offers are non-refundable should you change your mind. We are unable to swap any treatments or credit your account if you decide you no longer need the course of treatment.